LAST UPDATED · 11 OCTOBER 2026

Your privacy matters.

PhoneFairAU operates this phone valuation and quote request service. Contact us at PhonefairAU@gmail.com or 2 Heatherdale Rd, Mitcham, Australia. Visits and device deliveries require arrangements by email first.

What we collect and why

For a valuation, we receive the phone model, storage, condition, battery health, original-parts and lock checks. If you submit a quote request, we also collect your name, email, Australian postcode, IMEI 1, optional IMEI 2, consent, the valuation amount and its reference, date and expiry. We use these details to identify the phone you intend to sell, review your request, answer enquiries and arrange the next step. We validate the IMEI format to catch entry errors; this does not establish ownership, model authenticity or lost/stolen status. IMEIs are stored with your private quote record and available to authorised operators, not published in the public catalogue or request confirmation. We do not send IMEIs automatically to a third-party checking service. Without the required details we cannot process a request.

The website does not request or store banking details, identity documents, phone passcodes, account passwords or the content of your phone. Please do not include them in enquiries. We do not send marketing emails or use advertising trackers on this site.

Hosting, security and service providers

Cloudflare hosts the website and quote database and provides Turnstile bot protection. It processes connection information, including IP addresses and browser information, to deliver and protect the service. Our rate limiter stores a keyed identifier derived from the network address rather than a plain IP address. Hosting and security processing may involve infrastructure outside Australia; we have not restricted all processing to Australia. Cloudflare describes its handling in its privacy policy.

If you contact our Gmail address, Google processes that correspondence as the email provider. Authorised PhoneFairAU operators can access requests through restricted administration systems. We do not sell quote details to competitors or advertisers. We may disclose information when required by law or to address a security incident.

Cookies and protection

Operator sign-in uses a secure, HttpOnly session cookie. Turnstile can process browser signals and use browser storage for verification. Valuations use short-lived signed references; requests are checked for changes to pricing, rate limited and protected against duplicate submissions. These measures reduce risk; no online system can promise perfect security.

Retention and your choices

We retain requests and correspondence while reviewing your enquiry and handling any related dispute or recordkeeping obligation. We review unfulfilled enquiries after 90 days and remove or de-identify information that is no longer needed, subject to legal requirements and backup retention. This review is an operator process; the site does not automatically delete customer records.

Email PhonefairAU@gmail.com to request access to, correction of, or deletion of your information, or to withdraw an unfulfilled request. Include your request reference if available. We may need to verify that a request is yours and will explain any applicable reason information must be retained. Avoid sending identity documents unless a secure process has been agreed.

Concerns and changes

Send privacy questions or complaints to the same email address. We aim to acknowledge them within five business days and respond within 30 days. If unresolved, you can seek advice from the Office of the Australian Information Commissioner, subject to its jurisdiction. We will publish changes to this notice here. Nothing in this notice limits rights you have under applicable law.